They have only just come to realize the deepening issue around potential customer loss if they don’t react to this and start building relationships now.

直到目前他们才发现，如果不对这个趋势作出反应，不趁现在与他们打好关系，在未来势必会面临着潜在客户流失的风险。

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Customer relationship Management The overall process of building and maintaining profitable customer relationships by delivering superior customer value and satisfaction.

通过传递优异的顾客价值并使顾客满意，来建立并维护可赢利性顾客关系的全过程。

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Many Banks are shifting their focus from building new branch locations to using the Web as a way to develop new customer relationships and transaction processes.

许多银行正把他们重点从建立新的支行转到利用网站开发新的客户关系，完善交易流程。

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Additionally, 42% of B2C marketers play a key role in building customer relationships, versus 8% of business marketers.

FORBES: B2B Marketers Take Their Seat at the Table

This micro view of customer economics provides a foundation for cost-benefit analysis of investment decisions aimed at building stronger customer relationships.

FORBES: Calculating The Economics Of Loyalty

Building consistently strong loyalty requires a long-term commitment to building such customer relationships.

FORBES: Built To Last: The Secret To Long-Term Customer Relationships