Brandloyaltyandinertiaamong olderconsumers will make it almostimpossible to grow the marketshareofnewproductsbymore thana coupleof percentage points a year.
But it faces two big challenges - the dominant position of JustGiving as the recognised brand for online fundraising, and the inertia of the charity sector.
For retail banks, which rely heavily on customers' inertia, branding is usually of a more defensive nature: a good brand keeps customers and might help banks to flog more products to them.