The day of arrival the guest receives a text message containing both the room number and a secured link to retrieve the room key.

入住当天，客人将收到一条包含房间号和下载房间钥匙的链接。

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Before driving, have a clear idea of the guest's arrival time, arrived at the airport or station 15mins in advance and help the guest with luggage service.

出车前了解客人所乘交通工具的抵达时间，提前15分钟到达机场/车站，协助客人行李服务。

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Did the waiter seat the guest within one minute of their arrival at a fully laid table or if the restaurant was full, communicate how long it would be and then provide the table within this timeframe?

如果餐位已满，向客人告知需要等待的时间，然后在承诺的时间内提供位置了吗？

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