apologizing and taking responsibility
... Business Pleasantries 办理事务时的客套用语 Apologizing and Taking Responsibility 道歉与承担责任 Forgiving 宽恕 ...
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apologizing and taking responsibility
道歉并承担责任
以上为机器翻译结果，长、整句建议使用 人工翻译 。
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It seems to me there are two basic mistakes we make when apologizing, and both of them have to do with not really taking responsibility for having done something wrong.
FORBES: Apologize or Lose Your Customers