Set yourself a goal of not only reading about productivity, but developing a collection of 10 time management techniques that you use every day- a quiver of productivity weapons that become central to your working life.

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It was your columnist's next-door neighbour, a woman of mild temperament, uncharacteristically a-quiver on this occasion with moral indignation.

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Customer service is without doubt a huge arrow in the marketing quiver, and a smart customer service representative is worth his or her weight in gold.

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