Dr Sean Elyan defended the trust saying its "recorded compliment rate" was "10 times greater than the complaint rate".

BBC: Gloucestershire hospitals care probe call by MP

But Dr Elyan, the trust's medical director, said the trust saw "800, 000 patients a year and currently less than 0.1% of those patients complain".

BBC: Gloucestershire hospitals care probe call by MP

Dr Sean Elyan, the trust's medical director, defended the trust at the time saying its "recorded compliment rate" was "10 times greater than the complaint rate".

BBC: Gloucestershire Royal Hospital