理解对于公司内部的呼叫中心，公司高层管理支持的需求。
Understand the need for corporate upper management support in an In-House Contact Center Department.
在关于信息系统成功的研究中，高层管理支持和用户参与是两个至关重要的变量。
Top management support and user participation are the critical factors of information system success.
如果产品负责人被任命领导重要的项目，那么高层管理人员应该为其提供直接支持。
If the Product Owner leads an important project, the individual should be sponsored directly by senior management.
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