...学者的研究之后,主要的理论架构逐渐确立,包含下列四项变数(Churchill & Surprenant, 1982):顾客的期望(customer expectation)产品的绩效(product performance)不一致(disconfirmation)顾客满意(customer satisfaction)顾客满意度衡量四种模式 .
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顾客的期望服务 expected service
顾客的需求和期望 customer
顾客期望的排序 Prioritize customer expectations
顾客期望的收集 Gather customer expectations
顾客期望的分组 Group customer expectations
顾客的期望
Customers' expectations
以上为机器翻译结果,长、整句建议使用 人工翻译 。
而要想干得很好,我就必须超出顾客的期望!
But, to be GREAT in my business, I have to EXCEED the customer's expectations!
youdao
超出顾客的期望。
Exceed your customers' expectations.
特宝与分销商是“分销伙伴”,一同合作超越顾客的期望。
As "channel partners", Top and Distributor work together to exceed our customers expectations.
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