退回品的分析，协助客服处理顾客的投诉。
Analysis the return goods and deal with the customer complaint with customer service.
本文分析了顾客投诉对企业的意义、顾客投诉的行为及心理特点，以及管理顾客投诉的方法。
In this article, we will analyze on the significances, the behaviors and psychology characteristics of customer complaint to the company, and the way to how to manage customer complaint.
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