customer relation capital
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顾客关系资本是具有战略意义的资本。
The Study on Assessment of Customer Assets Value;
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关系资本包含企业与顾客的关系、企业与供应商的关系和企业与其他利益相关者的关系等三个方面。
Relational capital contains three dimensions: the relation with customers, the relation with suppliers and relations with other stakeholders.
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