同时，在再造过程中大量运用了顾客关系管理及信息系统建设的思想和方法，体现了各管理技术的相互支撑与融合。

The thoughts and methods of CRM and MIS are used in the process of BPR, which embodies the upholder and amalgamation of those management techniques.

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因此，任何企业若是要导入顾客关系管理系统，不能只考虑技术的层次，还必须考虑到组织的广泛的需求。

Hence, it is important that any CRM implementation considers not only technology, but furthermore the broader organizational requirements.

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