是酒店服务质量标准和程序的内在体现。
It is service quality level of hotels and inherent embodiment of procedure.
酒店服务质量比竞争对手逊色的话便会流失顾客。
Hotels could lose their business easily to competitors that provide better service.
我正在做我得课程论文，有关于中国酒店服务质量得研究报告。
I am doing my Course Dissertation, which is conducting a study about service quality in Hotel industry in China.
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