你还应该记得说话时要微笑,并使用友好的语气。
You should also remember to smile as you speak, and use a friendly tone.
如果你看到他的脸,这样就会使你要微笑。
无论何时,总是要微笑与客人和同事问候(无论前台或后台)。
To greet with a smile at all times to colleagues or guests anywhere in the hotel (front or back of the house).
If you try to imagine a smile with no body at all, it can't be done. Why?
如果你要相信一个没有身体的微笑,那是根本做不到的 为什么呢
So, if you smile at somebody, and you just hate their guts but you want to smile at them, it's--unless you're quite gifted it's difficult to fake a really good, really happy smile.
所以,你对某人微笑,你很讨厌他们,但你要对他们微笑,除非你很有天赋,很难去假笑,伪装真正的微笑。
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