你的老客户或许会来咨询，提一些关于他们网站的问题，这个一定要重视，给他们积极的提供帮助。
Sometimes, they might contact you for a quick favor, or a question about their site. I believe that it's important you respond quickly and with an offer to help.
但Kerney正在研究水藻是如何进入蝾螈细胞的，而一些以前的研究给他提供了帮助。
But Kerney is probing how algae enter salamander cells, and some earlier findings are proving helpful.
询问有什么可以帮助他们的。找到一些有关热线或者戒除成瘾的咨询，提供给他们或者与他们一起前往咨询。
Ask if there is anything you can do to help. Find out about local hotlines and drug-abuse counseling and offer to go along with him or her.
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