全面质量管理的起点是应顾客的需求而设计产品，其终点是保证这种产品令顾客满意。
Total quality management should be the starting point is the customer's needs and design a product, its end is to ensure that the product is satisfactory.
ISO9000族质量管理体系起点于需求调查，注重于中间过程的严格管理，终点于顾客满意；
ISO9000quality control system commences with demand investigation. Focusing on strict control of the process and the terminal point are the customer satisfaction;
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