全面质量管理的起点是应顾客的需求而设计产品,其终点是保证这种产品令顾客满意。
Total quality management should be the starting point is the customer's needs and design a product, its end is to ensure that the product is satisfactory.
ISO9000族质量管理体系起点于需求调查,注重于中间过程的严格管理,终点于顾客满意;
ISO9000quality control system commences with demand investigation. Focusing on strict control of the process and the terminal point are the customer satisfaction;
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