高度模糊的商业挑战有助于管理者开发出适合自己的一套模式应对将来的不确定性，他们在企业管理阶梯上爬得越高，面临的不确定性就越大。

Facing highly ambiguous challenges will help managers develop a set of tools that prepare them for the uncertainties they will increasingly encounter as they ascend up the corporate ladder.

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最糟糕的是，全球化意味着管理术语，从“360度思考”到“战略阶梯”，像禽流感那样全世界乱窜。

Worst of all, globalisation means that management jargon, from "360-degree thinking" to "strategic staircases", spreads across borders like bird flu.

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管理是在成功阶梯上攀登的效率，领导是确定是否把梯子放到了正确的墙上。

Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.

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