... 公开演讲Public speaking 电话接听技巧Telephone Techniques 会议Meetings ...
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第五部分电话接听技巧 Telephone Techniques
电话接听技巧对企业来说非常重要。
如果该接线生每天必须接听2500个电话,那么问题并不是她缺乏电话接听技巧- - -问题可能是因为超负荷工作,培训本身并不能解决问题。
If that operator has to answer 2,500 calls a day, the problem is not necessary a lack of telephone techniques - it could be a situation of work overload and training alone might not help.
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