电信业务经营者提供电信服务，应当符合本规范规定的服务质量指标和通信质量指标。
The telecommunication services as provided by telecommunication service providers shall comply with service quality indicators and communication quality indicators as prescribed by these Rules.
第二条本办法适用于处理用户在接受电信服务的过程中与电信业务经营者发生的争议。
Article 2 These Measures shall apply to the settlement of disputes between a user and a telecom operator arising during the course when the user accepts the telecom operator's service.
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