汽车租赁企业在倾听循环中不断了解顾客，不断提高企业租车企业的服务质量。
Car rental enterprise in the listening cycle continuously know the customers, continuously improve the enterprise car rental service quality of enterprise.
以顾客感知为手段，改善汽车行业服务质量的认同。
Perceive it for the means with the customer, improve the approval of the service quality of automobile trade.
第2章和第3章对中国汽车维修服务质量现状及其存在的问题进行了分析。
Chapters 2 and chapter 3 On the status of China's automobile maintenance and service quality problems analysis.
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