很早就被提及，这是有效处理投诉的标准。
As mentioned earlier, this is the criteria for effectively handling complaints.
专业有效礼貌的处理客人和员工询问；对于尚未有即时的解决办法的投诉，必须及时汇报。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
处理客人和职员询问，以彬彬有礼而有效率的形式，报告投诉或问题如果没有立即的解决能被发现，当向上级汇报并跟踪结果。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback a prompt follow up.
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