研究二主要是将预测问卷进行施测，并对调查结果进行探索性因子分析，得出职业承诺的正式施测问卷。
Research two: we have the initial questionnaire surveyed, and conduct exploratory factor analysis, then develop the formal questionnaire of occupational commitment.
第一步，通过探索性因子分析，测度研究工具的可靠性和有效性，结果显示量表结构有效，适合做因子分析。
Firstly, we measured the reliability and effectiveness of Research tools by exploratory factor analysis, the result showed that Scale structure is effective and suitable for factor analysis.
并对客户满意度指标体系进行探索性因子分析以及验证性因子分析，证明了本研究提出的评价指标体系具有合理性与有效性。
And customer satisfaction index system for exploratory factor analysis and confirmatory factor analysis, this study proved that the evaluation index system is a reasonable and effective.
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