为项目办公室员工提供应用软件、数据系统及业务程序等方面一线技术支持和解决方案，遵循已定的服务级别协议解决问题；

Provides first line support, advice and solutions to PU ICT users in relation to application, data and business process issue, ensuring all issues are resolved with agreed SLA;

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开放系统互连技术和办公室协议OSITOP ？

Open System Interconnection Technical and Office Protocol?

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