我们就从最近客服部所接到的客诉开始讨论。
Let's begin with the recent complaints about customer service that we've received.
客服工作人员亲切、耐心接听来点咨询，积极、主动地处理客诉异常，及时跟踪问题处理结果。
The customer service members receive advisory calls with kindly and patiently, actively dealing with complaints, and track the results of the disposal in time.
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