通过客户自助服务来克服服务的缺点。

Leveraging "the long tail" through customer self service.

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支持呼叫中心效率和基于Internet的客户自助服务，改进了总体操作。

Supports call-center productivity and Internet-enabled customer self-service and improves overall operations.

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该服务预计将作为一个自助预订工具，直接授权给希望管理自己差旅项目的客户使用。

The service is also expected to be offered as a self-booking tool, licensed directly to customers who wish to manage their own programs.

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