有许多不同的方法可以问你的客户对你们的公司、你们的产品、以及他们所得到的服务是否满意。
There are many ways to ask your customers whether or not they are satisfied with your company, your products, and the service they received.
例如，成本与客户不满意和被退回产品在途中损坏有关，这是完全可以避免的，但往往被忽略。
The cost and customer dissatisfaction associated with returning product damaged in transit, for example, is totally avoidable-but not always recognized.
有效的可服务性有助于尽早解决客户报告的问题，这可以提高客户满意度并改进产品支持。
Effective serviceability AIDS in the early resolution of customer-reported problems, which then can result in higher customer satisfaction and improved product support.
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