PV：不久以前，他们认为他们可能最终将会取消他们的分支办公室，客户将对通过AT M类的系统与他们互动和呼叫中心感到满意。
PV: Not that long ago, they felt maybe they could eventually eliminate their branch offices, and customers would be content to interact with them through ATM-type systems and call centers.
在此阶段呼叫中心作为一个企业与客户的重要接触点，每天都和大量的客户在进行互动。
In this phase the call center as a business the important point of contact with the customer, every day, and a large number of customers in the interaction.
客户要求我们把该创意中心设计成一个集文化交流，灵活互动性，自由沟通场所于一身的建筑。
The client's strategic brief for the Innovation Centre was a call for workplace cultural change founded on increased interaction, communication, flexibility and mobility.
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