用户是数字参考咨询服务的核心，满足用户需求是数字参考咨询服务的出发点和落脚点。
User is the core of digital reference service, meeting user's need is the starting point and purpose of digital reference service.
提出将知识管理理念导入图书馆虚拟参考咨询服务，把虚拟参考咨询服务作为图书馆知识管理实施的切入点的观点并进行论证。
The new thought of knowledge management could be introduced into library virtual reference service, and the implementation of library knowledge management could begin with virtual reference service.
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