2009年北美航空公司满意度调查对北美主要航空公司的商务旅客和休闲旅客满意度进行了评估。
The 2009 North America Airline satisfaction Study measures customer satisfaction of both business and leisure travelers with major North American carriers.
经济学家杰森·墨菲认为，公司使用客户满意度评级是因为一个闪亮的星评反馈已经成为现代经济的核心竞争力来源。
Economist Jason Murphy says that companies use customer satisfaction ratings because a shining display of star feedback has become the nuclear power sources of the modern economy.
这个概念并不意味着企业是仁慈的，也不意味着消费者的满意度要高于公司的利润。
This concept does not imply that business is benevolent or that consumer satisfaction is given priority over profit in a company.
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