如果你这样做合法的话，记录电话，或者做谈话的笔记。
If you can do so legally, record the call, or else take notes of the conversation.
询问是否能占用几分钟的时间对他们做自己的人格检视，如果他们同意，采访他们并且记录下谈话内容，或是对他们的回答做笔记。
Ask if you can have a few minutes of their timeas part of a self-assessment exercise, and if they agree, interview them and either record the conversation, or take notes of what they say.
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