将你所有的想法都记录在纸上(或者是电子记事本中)——不要让他们在你的脑中漂浮,在不适当的时候出现在你的脑中,使你感到紧张,但是当你需要他们的时候你又忘记了。
Capture all your thoughts on paper (or digitally) - don't let them float around in your head, where they will surface at inappropriate times, stress you out and be forgotten when they are needed.
但是,脑海里开始回响起员工守则:保持礼貌,但是不要让顾客利用你,让他们明白是你在控制局面。
But the employee rules flooded into my mind: Remain polite, but do not let customers get the best of you. Let them know that you are in control.
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