在众多控制连锁零售店服务质量的方法中，神秘人的方法可以缩小服务质量差距中的“传递差距”，现已被越来越多的连锁品牌所使用。
There are many ways to control the service of chain stores. The Mystery Survey which is broadly used is an effective way to reduce the "Delivery Gap" in the total service gap.
流程语义，包括过程流、策略和性能参数被用来在业务- IT之间的行业差距间传递信息。
Process semantics, which includes the identification of the process flows, policies, and performance metrics, must be conveyed across this business-IT gap.
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