而这首先就是要关注雇员，要信任他们，让他们充满活力，只有这样才能建立顾客的青睐感。
It has to start with the employees, the vital engine that is entrusted and tasked with building customer engagement.
你还可以发现，这些地区充满了混乱，他们可能被迫您关注和参与。
You could also find that these areas were full of chaos and they may have forced you to pay attention and to get involved.
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