“我吸取的最大教训是，应更加重视消费者的观点与立场，”丰田章男表示。

"The most important lesson I learned will be to put greater emphasis on customers' viewpoints and perspectives," Mr Toyoda said.

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在与工程师和中层主管们谈话的时候，丰田章男表示公司的迅速扩张已经超过了对每一辆汽车质量和可靠性的保障力。

Talking to engineers and mid-level executives, Mr. Toyoda said the rapid expansion exceeded the company's ability to assure the quality and reliability of each model.

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日本广播公司(NHK)报道说，丰田章男为问题车辆导致的事故道歉，并表示决心采取行动防止此类事故再度发生。

Japan's public broadcaster NHK reported that Mr. Toyoda offered apologies for accidents caused by defective cars and expressed his determination to do more to prevent reoccurrence.

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