时间性能的定量分析是保证流程模型有效性和提高业务流程质量的关键。
Quantitative analysis of time performance is key to guarantee the validity of business process model and to improve its quality.
它对企业降低运作成本，改善业务流程质量，获取市场竞争优势具有重要作用。
It plays great importance for enterprise reducing operation cost, improving effectiveness and efficiency of business process, winning competitive advantages.
该指标体系由四个宏观指标构成，即业务流程成本、业务流程效率、业务流程顾客满意度和业务流程质量。
The index system consists of four macroscopic evaluation indexes: business process cost, business process quality, business process customer satisfaction, and business process efficiency.
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