录像里边提到的防弹玻璃技巧形象地描述了当面对气愤以及不满的客户时那最基本策略：切忌你自己也跟着不高兴。保持你的专业风范。

The bullet-proof glass technique talked about in the video illustrates a fundamental tactic when faced with angry and dissatisfied customers: Don't get upset yourself. Remain Professional.

youdao

当另一只黑猩猩试图偷取食物的时候，不高兴的黑猩猩拉动绳索的次数几乎达到50%，对偷盗食物而不满的黑猩猩表现出惩罚的倾向。

The disgruntled chimp pulled the rope almost 50% of the time when the other chimp stole its food, showing a tendency to punish the offending chimp for theft by cutting off its access to the food.

youdao

But it's, you know, no one seems really pissed off or dissatisfied with their lives, you know.

但是你知道，似乎没人真的不高兴或者对自己的生活不满。

加州的天气 - SpeakingMax英语口语达人