富毅荣说：“人们喜欢听到现实生活中的例子。”他注意到，60%的万豪酒店经理是从按小时计费的低级岗位做起的。

"They want to see actual examples," Fuller says, noting that 60% of Marriott's hotel managers started as hourly workers.

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那位高管还说他正在飞往波士顿的途中，希望在“我们处理完问题”之后与富毅荣共进晚餐。 富毅荣回忆道，当时他想：“我的职业生涯完蛋了。”

The executive said he was flying to Boston and asked Fuller to dinner after "we deal with the problem."

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