Ninety percent of customers providing feedback have commented on Auction Cruncher's fast shipping, says Zdon. And.

Zdon说，在顾客的回馈中有90%的顾客对Auction Cruncher公司的快速送货表示赞赏。

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And in most cases, an automated response can't answer the specific questions Zdon receives, such as, "Will this cable work with my TV model?"

而且在大部分的情况下，自动回复无法对那些Zdon接受到来自顾客不同问题作出具体的回答。比如说“这条电缆能与我电视机的型号相匹配吗？”

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Automation isn't always the answer, says Alan Zdon, 31, co-owner of Auction Cruncher Store (eBay User ID: auctioncruncherstore), who emphasizes the importance of customer service.

（eBay用户标识码：auctioncruncherstore）的创建者之一，他十分强调顾客服务的重要性，他说自动回答的问题不总是能够解决顾客的疑问。

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