"We use this group for research and to get feedback on potential new products," says Robin Urbanski, an employee who helps to mold the carrier's social media strategy.

“我们利用这一群体进行调查，并为新产品寻求反馈。”负责社会媒体策略的员工robin Ur banski说道。

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"This new policy was created for the comfort and well-being of all our guests on board, " Urbanski said.

CNN: Airline policies juggle larger passengers

In Miesian style, Mr. Van Valkenburgh and MVVA principal Matthew Urbanski choreographed the surrounding countryside to look informal and timeless, alternating wooded areas with open meadows.

WSJ: The Greening of a Midcentury Classic

Robin Urbanski, a spokeswoman for United, said the company received 700 complaints in 2008 from passengers who were upset because a larger passenger encroached on his or her seat.

CNN: Airline policies juggle larger passengers