The touchpoint defined in the sample application is TradeSystem.

该示例应用程序中定义的接触点是 TradeSystem。

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Touchpoint diagrams help you see the various ways in which customers come into contact with your software.

触点图表能助你看到顾客接触你的软件的各种各样的方式。

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The tutorial also briefly discusses techniques by which all such entities can be brought into the touchpoint arena.

本教程还将简要讨论可用于将所有此类实体引入接触点领域中的技术。

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For that reason, you should begin every TouchPoint with a simple question: How can I help?

FORBES: Turn Annoying Interruptions Into Transforming Leadership Moments

Each is a chance to transform an ordinary moment into what we call a TouchPoint.

FORBES: Turn Annoying Interruptions Into Transforming Leadership Moments

An e-mail exchange with a team member turns into a TouchPoint when she brings up a production delay.

FORBES: Turn Annoying Interruptions Into Transforming Leadership Moments