I found a good summary of the relevant keys to business operational excellence in a new book by Faisal Hoque, called "The Power of Convergence."

费梭·侯克（Faisal Hoque）在新书《融合的力量》（The Power of Convergence）中，对企业卓越运营相关的关键之处进行了很好的总结。

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Dr. Saluzzo and Mr. Hoque (and you) give me hope that the silos might yet be knocked down.

FORBES: Health, Technology and the Forgotten Stepchild of Innovation