David Himmelstein, the lead author of the study said, "Our findings are frightening."

这项研究的负责人大卫。西梅斯坦表示：“我们的研究结果让人不安。”

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Barry Himmelstein, an attorney for customers who objected to the deal, said he calculated that the bank actually raked in $4.5 billion through the overdraft fees and was repaying less than 10 percent.

Barry Himmelstein，银行客户的律师代表反对这个处理方式，他计算后认为银行通过透支费用实际收了他们45亿美元而支付金额却不到收取金额的百分之十。

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Dr Himmelstein has also found that more of their members were satisfied with the quality, thoroughness, attentiveness and range of services.

ECONOMIST: Quality of mercy | The

But Dr Himmelstein, no fan of managed care, also believes that for-profits are failing their patients, because they have been too busy keeping shareholders happy and paying lavish salaries to chief executives.

ECONOMIST: Quality of mercy

Dr Himmelstein worries that market pressures are forcing not-for-profits to adopt the tactics of their investor-owned rivals, such as hand-picking only the healthiest applicants and giving physicians financial incentives to cut costs.

ECONOMIST: Quality of mercy