In fact, "five in six children under the age of six lived with both parents, " Gutman wrote.

事实上，伽特曼写道：“在六岁以下的孩子中六个中有五个与父母共同生活。”

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So I contacted Adele Gutman, VP of Sales &Marketing. Turns out the secret is good old-fashioned hospitality.

因此，笔者联系了其销售和市场副总裁Adele Gutman女士，发现个中秘密还是历久不衰的酒店业法则。

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Morgan Stanley retail analyst Simeon Gutman calls it a "super-culture, " which he describes as, "If we continue to serve and delight our customers, they'll want to keep coming back.

摩根士丹利零售业分析师西米恩·古特曼称之为“超级文化”。 他将其描述为，“如果我们继续服务于顾客，让他们心满意足，这些顾客就会持续返回。”

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Brandon Gutman: What is American Express doing in 2011 to push the envelope on customer service?

FORBES: Why American Express Is Raising The Bar On Customer Service

Mr. Gutman talked about holding a pencil between your teeth to suppress a smile.

FORBES: When You're Smiling

Gutman's mediation work occasionally leads to additional advisory services on leasing, insurance and other operating costs.

FORBES: Entrepreneurs