通过对经典的国家顾客满意指数模型的研究，提出了构建CSI模型的四点原则。
Four principles are put forward for constructing CSI model by studying typical national customer satisfaction index.
《美国消费者满意指数——电子商务类》报告通过三个主要的电子商务分类（在线旅行社、在线经纪和电子零售网站）分析顾客满意度。
The American Customer Satisfaction Index E-Commerce report analyzes customer satisfaction with three major, e-commerce groups: online travel, online brokerage and e-retail.
《美国消费者满意指数——电子商务类》报告通过三个主要的电子商务分类（在线旅行社、在线经纪和电子零售网站）分析顾客满意度。
The American Customer Satisfaction Index E-Commerce report analyzes customer satisfaction with three major, e-commerce groups: online travel, online brokerage and e-retail.
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