物流企业基于顾客价值，建立有效的物流服务质量管理体系十分必要。
It is necessary for logistics enterprises to establish an effective system of logistics service quality based on customer value.
但从2006年至今，公司在进一步提高物流服务质量方面遇到了很大的瓶颈。
But since 2006, the company further improve the quality of logistics services encountered a lot of bottlenecks.
对物流企业来说，物流服务质量是其不被市场淘汰，获得良好的信誉并赢得利润的关键因素。
For logistics enterprises, logistics service quality is a key factor which can let the enterprise not out of the market, get a good reputation and gain profit.
本文首先论述国内外物流服务质量研究的现状，对第三方物流服务质量概念及相关理论进行探讨。
This paper first discusses the present studies on logistics service quality in home and abroad, and reviews the concepts and relevant theory of logistics service quality.
只有从整个供应链的理性选择出发，才能实现各参与方利益的最大化，提高供应链整体物流服务质量。
Only when the whole supply chain of rational choice can be achieved to maximize the interests of the participants and improve overall supply chain logistics service quality.
目前，我国对于物流服务质量的研究和实践工作还比较少，对物流服务质量的评价研究更是相对缺乏。
Currently, in China, the study and practice on service quality of logistics is still few, the study of service quality evaluation of logistics is also very rare.
研究结果表明，顾客满意、物流服务质量、转换成本和人际关系是TPL企业顾客忠诚的主要影响因素。
The results show that customer satisfaction, logistics service quality, switching costs and interpersonal relationships are the main factors influencing TPL enterprise customer loyalty.
这样建立了度量物流服务质量的指标体系，并按照质量功能展开的方法形成了质量屋，其建立可以帮助企业有效地改进服务质量。
In his way, an index system for measuring logistics service quality is developed and a quality house is built by using quality function deployment (QFD) method.
物流外包；第三方物流；服务质量；一体化物流。
Logistics Outsourcing, Third-party logistics, Service quality, Integrated logistics.
运输模型在物流和供应链管理中为降低物资消耗和提高服务质量发挥着重要作用。
Transportation models play an important role in logistics and supply chain management for reducing cost and improving service.
西方国家物流业的服务质量研究工作经历了传统管理、工 业 化方式和顾客化方式等阶段。
The studying of logistics service quality on European country industry experienced the orthodox management, the industrialization mode and client trend and so on.
我司为客户提供一站式的综合物流服务，据以提升本身的服务质量，降低客户成本，帮助客户在激烈的市场竞争环境中成长。
We provide one-stop integrated logistics services, which the service quality of enhanced its cost, reduce customer, help customers in the fierce market competition environment growth.
本文提出的方法、策略期望能对我国第三方物流企业提升服务质量有所帮助。
This paper hope the methods and strategies proposed have certain reference value on upgrading of service quality for logistics enterprises.
对物流能力中的运作能力、柔性能力、配送能力进行了说明，并选定服务质量作为对供应链绩效进行衡量的中间变量。
The operations capability, flexibility capability, and distribution capability in logistics capability are analyzed, and a middle variable is selected to measure the supply chain performance.
以上制约国内第三方物流企业服务质量提升的主要问题，都不是仅凭单个企业的努力就能够解决的。
Above constraints domestic enterprises improve quality of services the main problem is not just the efforts of individual enterprises will be able to solve.
从物流企业服务质量评价的实际出发，借用李克特量表、采用七梯级来划分物流企业服务质量状态。
Logistics enterprises from the quality of service evaluation of the actual conditions, borrowing Likert scale, using seven steps of logistics enterprises to the quality of service status.
对于航空物流业，如何在逆境中维持经营获取利润，服务质量的提升起着重要的作用。
For aviation logistics industry, how to get profit in the adversity, enhancing the quality of service plays an important role.
产品质量保证物流是运用物流管理的观念、方法和技术，在提高产品售后服务质量的同时，实现成本最小化的一种新观念。
Product warranty logistics is a new concept that can maximize the post-sale service and minimize the cost by using the ideas, methodology and technology of modem logistics management.
第2章，系统研究服务质量、物流企业、评价方法等相关文献，了解已有研究成果；
Chapter 2, researching service quality, logistics, evaluation methods and other related documents, understanding the existing research results;
尽管物流成本很高﹐服务质量却往往低下。
尽管物流成本很高﹐服务质量却往往低下。
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