在顾客感知质量不变的前提下，顾客的期望将决定最终的顾客满意度。

With the prerequisite of constant customer perception quality, customer expectation will ultimately decide customer satisfaction.

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顾客让渡价值的大小决定了顾客满意度的高低，从而决定了顾客忠诚度的强弱。

The amount of the customer Transfer Value decides the depth of the customer satisfaction and also the degrees of the customer loyalty.

youdao

顾客让渡价值的大小决定了顾客满意度的高低，从而决定了顾客忠诚度的强弱。

The amount of the customer Transfer Value decides the depth of the customer satisfaction and also the degrees of the customer loyalty.

youdao