高的顾客感知服务质量才有可能得到高的服务生产率。
High customer-perceived service quality can be obtained high service productivity.
英语培训；顾客感知服务质量；交互质量；服务质量差距。
English training; Customer Perceived Service quality; Interaction quality; Service quality gap.
服务质量带有很大的主观性，是顾客感知的服务质量。
The service quality, which is apperceived by the customer, is subjective to a large degree.
顾客满意是一个宽泛的概念，通过顾客对企业服务质量的感知而体现出来。
It is a cryptical concept, can be perceived through the service quality of enterprise.
服务质量水平是由顾客对服务的期望和感知之间的差异决定的。
Service quality depends on the difference between customers' expectations and perceptions of the service.
过去的研究显示，顾客参与会对服务质量的感知水平与满意度造成影响。
Past research shows that customer participation will affect their attitude toward service quality.
过去的研究显示，顾客参与会对服务质量的感知水平与满意度造成影响。
Past research shows that customer participation will affect their attitude toward service quality.
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