First of all, construction of customer knowledge management model.
首先，客户知识管理模型的构建。
Then, the problem of customer knowledge management foundation is studied.
然后，研究了顾客知识管理的基础问题。
The object of this paper is customer knowledge management of economy hotel.
本文的研究对象是经济型酒店的客户知识管理。
So customer knowledge management may help to achieve new competitive advantages for enterprise.
因此，顾客知识管理将会是企业新的竞争优势的重要来源。
Also, it makes analysis more comprehensive and objective to hotel's customer knowledge management.
也使得对经济型酒店客户知识管理的分析更加全面和客观。
Knowledge management; Customer relationship management; Commercial bank.
知识管理；客户关系管理；商业银行。
Customer Relationship Management; Knowledge Management; Customer Value; Customer life cycle.
客户关系管理；知识管理；客户价值；客户生命周期。
Customer Relationship Management; Knowledge Management; Customer Value; Customer life cycle.
客户关系管理；知识管理；客户价值；客户生命周期。
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