If somebody just steps back and truly listens and watches the customers rapidly iterates, good things tend to happen.
如果有人能够退后一步,认真倾听用户的需求,好事就会发生。
Well, I want to say the most memorable customers are probably the ones that we like to see come in, and
我得说,大多数记得的顾客,可能会是我们希望能够来我们店里的客人,
I'm not going to name any company or industries, because they're all our customers and they'd be upset.
我在这里就不说它们的名字了,因为它们都是我们的客户,都会因此而沮丧。
They wouldn't be dealing with that They wouldn't--they deal--their customers are companies and they wouldn't do that either.
投行不会卖给你的,他们的客户是公司,他们不会卖给你的。
The risk for that is you basically start to compete with every single one of your customers.
这样做的风险是,原来的客户都成了竞争对手。
And we want to have more interdependency because customers are insisting.
我们想有更多的互相依赖,因为消费者总是坚持自身的立场。
As a taxi driver, can you talk about some memorable customers you've had?
您作为一名出租车司机,有令您印象深刻的客人吗?
What kind of customers do you have at your restaurant?
你的餐馆里一般都来什么样的客人?
They made him take out of the suitcase 'cause "I am the customers' official.
要他拿出行李箱,因为他们是安检人员。
and calling on key customers here in the United States,
拜访美国的关键客户,
I serve snacks and drinks to the customers.
我给顾客上零食和饮料。
So you sort of have a zero-base budgeting model of, "If we were a start-up, what would we do? How would we organize to deliver value to the customers?"
所以得有一个零基础预算模式,如果我们从头开始,我们该做什么,我们如何组织以带给客户价值“
It's like you want passion for technology but you need passion for customers, and you got to get kind of the Yin and Yang.
就像你想要对技术的热情,但是却需要对消费者的热情,这又有点像阴阳之间的抉择。
They pay you money, we had a lot of very famous, very prominent customers, but all of a sudden, we started to compete with every one of them. It's quite risky.
他们付你钱,那时我们有许多有名的,重量级的客户,但突然间,客户变成了对手,这么做风险很大。
So for all of our customers who speak Spanish around the world, we now have a community forum where our customers can comment, our people inside the company can present ideas and new things that we're doing.
所以对于我们全世界,说西班牙语的客户来说,我们有了一个社区论坛,提供了评论的平台,公司内部人员也可以,交流新的想法。
I think Dell is Dell because we found a better way, and we listened to our customers.
戴尔取得今天的成就是因为找到了更好的办法,我们倾听消费者的声音。
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