"We are not asking anyone to achieve full normalization at this time, we recognize that that will come further down the road in this process."

VOA: standard.2009.07.27

And even more fundamentally than that, before we get too far down the road of fixing certain problems, how do we do so before we actually identify what those problems are,"

VOA: standard.2009.03.26

"If you find that the road is not paved, or that the road is paved but breaks down because the corruption is so bad you do not get standards and quality, then you have got a major problem.

VOA: standard.2009.11.17