The model of gaps in service quality shows the processes of service quality's formation.
服务质量差距模型表明了服务质量的形成过程。
The study comprises two parts: In the first part, the author uses the modified SERVQUAL model for a survey to identify service quality gaps as recognized by hotel guests.
实证研究由两部分组成：第一部分是利用修正后的SERVQUAL模型，编写和发放调查问卷，从顾客角度调查饭店服务质量的差距；
In the gap model of service quality, there are gaps among the service quality that companies provide, the quality that consumers perceive and the quality that consumers expect.
服务质量差异模型认为现实的服务、感受到的服务和期望的服务之间存在差异。
In the gap model of service quality, there are gaps among the service quality that companies provide, the quality that consumers perceive and the quality that consumers expect.
服务质量差异模型认为现实的服务、感受到的服务和期望的服务之间存在差异。
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